Quest Terms

Last Modified: October 12, 2026

These Quest Terms (“Quest Terms”) govern your participation in Quests offered through the Kale mobile application or website (collectively, the “Platform”) by Palette Technologies Inc., d/b/a Kale (“Kale,” “we,” or “us”). By accepting a Quest invitation, you agree to be bound by these Quest Terms, Kale’s Terms of Use, and Kale’s Community Guidelines.

If anything in these Quest Terms conflicts with the Terms of Use, these Quest Terms control for Quests. If anything in these Quest Terms conflicts with the details shown on a specific Quest page in the Platform (such as the Quest Payout, deadline, or required platforms), the Quest page controls for that Quest.

1. Definitions

  • “Quest” means an invite-only content collaboration in which a Brand asks a creator to produce a video based on the Brief, in exchange for a fixed Quest Payout.

  • “Brand” means the brand partner that created the Quest and is identified on the Quest page.

  • “Brief” means the instructions, description, keywords, and other requirements the Brand provides for a Quest, as displayed on the Quest page.

  • “Quest Payout” means the fixed dollar amount per approved video shown in your Quest invitation, or in any updated offer you receive under Section 4.

  • “Deliverable” means the video you submit for a Quest, including any revised versions.

  • “Download Quest” means a Quest where the Brand receives the approved Deliverable directly and you are not required to post it.

  • “Post Quest” means a Quest where, after approval, you must also publish the approved Deliverable on each social platform listed on the Quest page (“Required Platforms”).

  • “Ship Quest” means a Quest where the Brand sends you a product. “Creator-Purchase Quest” means a Quest where you obtain the product yourself.

2. Eligibility & Invitations

Quests are invite-only. Brands may invite creators from their Kale community, such as creators who have previously completed a paid collaboration with the Brand, joined the Brand’s waitlist, or been favorited by the Brand. Kale may also invite creators directly. Receiving an invitation does not guarantee future invitations.

To receive and accept a Quest invitation, you must:

  • Have a completed Kale account in good standing

  • Reside in the United States

  • Not be blocked by the Brand or subject to an active Quest abandonment strike (see Section 8)

  • For Ship Quests, have a valid shipping address on file

  • Complete any identity verification Kale requests

You may receive only one invitation per creator for each Quest. If you decline a Quest, you will not be re-invited to that same Quest.

3. Accepting or Declining an Invitation

Each invitation shows the Brand, the Brief, the product arrangement, the content delivery type (Download Quest or Post Quest), any Required Platforms, the deadline, the number of revision rounds, and your Quest Payout. You have twenty-four (24) hours from the invitation to accept or decline. If you do not respond in that time, the invitation expires.

When you decline, you may tell us why — for example, that the Quest isn’t the right fit or that the payout is too low. If you decline because of payment, you may enter the minimum amount you would accept.

Once you accept a Quest, you are committing to complete it. Accepted Quests cannot be left from within the Platform. If you can no longer complete a Quest, contact Kale support right away at support@getkale.com.

4. Quest Payout & Pricing

Quests pay a fixed amount per approved video. Your Quest Payout is set when you are invited, displayed in your invitation, and locked to your Quest once you accept. It does not depend on views, likes, engagement, or any other performance metric, and it is not reduced by later changes the Brand makes to the Quest.

  • Updated offers. If you decline because of payment, the Brand may, one time, send you an updated offer at the amount you requested. If you receive one, your invitation stays open, a new twenty-four (24) hour window begins, and the updated amount becomes your Quest Payout if you accept. Brands are not required to send updated offers.

  • Products. For Ship Quests, the product the Brand sends is yours to keep and is not part of your Quest Payout. For Creator-Purchase Quests, you are responsible for obtaining the product, and Kale does not reimburse product costs or other expenses unless the Quest page expressly says otherwise.

The Quest Payout is the only compensation owed to you for a Quest. Kale does not offer view-based bonuses, cost-per-view payments, or performance tiers for Quests.

5. Product Delivery & Deadlines

Ship Quests. After you accept, the Brand ships the product to the address on file and may provide tracking. You must confirm in the Platform when you receive it. A Brand may cancel a Ship Quest before the product is sent, in which case the Quest ends and no payment is due.

Creator-Purchase Quests. You may begin as soon as you accept.

Deadlines vary by Quest. You must complete the Quest — including any revisions and, for Post Quests, all required posts — by the deadline shown on the Quest page. If the Quest page does not specify a deadline, the following defaults apply:

  • Thirty (30) days from the date the Brand marks the product as shipped, for Ship Quests; or

  • Fourteen (14) days from the date you accept, for Creator-Purchase Quests.

If you miss your deadline, Kale may close the Quest under Section 8.

6. Submission, Review & Revisions

You will upload your Deliverable through the Platform. The Brand will review it and either approve it or request a revision, with optional feedback.

  • Each Quest covers one approved video.

  • The number of revision rounds the Brand may request varies by Quest and is shown on the Quest page. If the Quest page does not specify a number, the Brand may request up to three (3) rounds of revisions. After the final revision round, the Brand may only approve.

  • You cannot replace a Deliverable while it is under review.

  • Please respond to revision requests promptly. Revisions count toward your Quest deadline under Section 5.

Your Deliverable must follow the Brief, be your own original work, and comply with Section 9.

7. Posting Requirements (Post Quests Only)

For Post Quests, after your Deliverable is approved you must:

  • Publish the approved Deliverable on every Required Platform (Instagram, TikTok, and/or YouTube, as listed on the Quest page)

  • Post from your own social account that is connected to Kale

  • Select each post in the Platform so Kale can confirm it

Kale verifies that each post matches the approved Deliverable, using automated tools and, where needed, human review. A post that does not match the approved Deliverable, comes from an account that is not yours, or has already been submitted or paid on another Kale collaboration will not be accepted. Each post may be used for only one Quest or collaboration.

Your Quest is complete only when a post on every Required Platform has been confirmed.

Keeping posts live. Each confirmed post must remain publicly posted and accessible on your account in perpetuity. Do not delete, archive, hide, make private, or otherwise restrict a confirmed post, and do not edit it in a way that removes the Brand content or required disclosures.

Kale actively monitors confirmed posts for ninety (90) days after confirmation. If a confirmed post is removed or restricted during that period, Kale may withhold or reverse the Quest Payout, record a strike on your account, and treat you as ineligible for future Quests. Removing or restricting a post at any time after that period is still a violation of these Quest Terms, and Kale may take action under Section 8.

You may remove or restrict a post without violating this Section only if required by applicable law, by the social platform’s own policies, or by a good-faith concern for your personal safety. Please notify support@getkale.com if this happens.

8. Closure, Abandonment & Account Actions

Closure by Kale. Kale may close an accepted Quest at any time before it is paid, including if you miss your deadline, stop responding, or violate these Quest Terms, the Terms of Use, or the Community Guidelines. If a Quest is closed before your Deliverable is approved, no Quest Payout is owed. If you believe a Quest was closed by mistake, contact support@getkale.com.

Abandonment strike. If Kale closes a Quest because you did not complete it after accepting, Kale may record an abandonment strike on your account. While a strike is active, you will not be eligible to receive new Quest invitations.

Approved but not yet posted. If your Deliverable has been approved and Kale ends its relationship with you before your posts are confirmed, Kale may, in its discretion, pay you the Quest Payout for the approved Deliverable.

Account suspension or termination. If your account is blocked, suspended, or terminated under the Terms of Use:

  • Quests without an approved Deliverable will be closed without payment; and

  • Quests with an approved Deliverable that has not yet been paid will generally be paid, unless the account action relates to fraud, stolen content, or other misuse, in which case Kale may withhold or reverse payment as described in the Terms of Use.

9. Content Standards & Compliance

All Deliverables and posts must:

  • Be original, created by you, and not stolen, reposted, or copied from anyone else

  • Not include third-party music, images, footage, fonts, or other intellectual property you do not have the right to use

  • Include any necessary consent from people or locations that appear in the content

  • Comply with applicable laws, the policies of each social platform, and the U.S. Federal Trade Commission’s Endorsement Guides, including clear disclosure of your relationship with the Brand (for example, “#ad” or the platform’s paid-partnership label) as described in the Terms of Use

  • Not be deceptive, misleading, hateful, or offensive, and comply with the Community Guidelines

Kale may disqualify a Deliverable or post, close a Quest, record a strike, or take other action under the Terms of Use if it determines content was stolen, faked, or otherwise violates these standards.

10. Payment

Your Quest Payout is credited to your Kale wallet once your Quest is complete:

  • Download Quests: after the Brand approves your Deliverable

  • Post Quests: after Kale confirms your posts on every Required Platform

You may withdraw your Kale balance subject to the withdrawal minimum shown in the Platform (currently $25) and any identity verification Kale requires. Quest Payouts are paid once per completed Quest and are not recurring.

Quest Payouts may be taxable income. You are responsible for any taxes, and Kale may issue tax forms as described in the Terms of Use.

11. Content Rights

You keep ownership of your Deliverables. Upon approval of a Deliverable, you grant the Brand and Kale a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, edit, distribute, display, and promote the Deliverable — including your name, username, voice, image, and likeness as they appear in it — for marketing and advertising the Brand and its products, and for promoting Kale. This license is in addition to the Creator Content License in the Terms of Use. You represent that you have all rights necessary to grant it.

12. Relationship with Kale and Brands

You participate in Quests as an independent creator, not as an employee, agent, or partner of Kale or any Brand. You are responsible for your own equipment, expenses, insurance, and taxes. Brands are responsible for the content of their Briefs and products, and Kale is not responsible for products shipped by Brands.

13. Confidentiality

Quest Briefs, unreleased products, and your Quest Payout may contain non-public information. Do not share them publicly or with third parties except as needed to complete the Quest, unless the Brand has made that information public.

14. Changes to These Quest Terms

Kale may update these Quest Terms from time to time. Updates apply to Quests you accept after the “Last Modified” date above and do not change the Quest Payout of a Quest you have already accepted. Kale may ask you to accept updated Quest Terms before accepting new Quests.

15. Disputes & Governing Law

Questions about a Quest, its review, or its payment should first be sent to support@getkale.com, and we will work with you in good faith to resolve them. Any dispute arising from these Quest Terms is governed by the Governing Law, Arbitration, and class-action waiver provisions of the Terms of Use.

16. Contact

Questions: support@getkale.com